Store Policies
DISCLAIMER
Bridgette Hair Boutique (BHB) extensions are separated into three categories:
- Straight
- Wavy
- Curly
When placing an order, shipping and billing information must match. If not, please check out using your verified PayPal account. Our system flags all fraudulent transactions and will not allow us to ship if fraud is detected. If RUSHING your order, your email, name shipping and billing must correspond.
COLOR DISCLAIMER
Note that the color(s) of your unit may vary, despite every effort to provide accurate images of each unit, phones and computer screens cannot be relied upon to accurately represent colors.
We do not ship to a P O Box or a Mailing Center. A physical address is required.
Please be aware that for security reasons, BHB does not allow customers to change their address after an order has been placed.
Please make sure you update your shipping address before you place a new order.
Sorry for any inconvenience this may cause but this is for your protection.
POLICIES
Thank you for complying with the rules and policies listed below:
No refunds or exchanges – absolutely no exceptions.
All hair sales are final.
Please make sure you read all product description before placing your bundle(s) and or closure(s) and or frontal(s) order(s).
Before purchasing your hair,
please make sure your shipping and billing address is the same, if not, please use your verified PayPal account, for order to be processed. If not, your money will be refunded!
SHIPPING
Order(s) will be shipped via USPS Priority
This can take mailed, 2 – 4 business days
All packages will have a tracking number
All orders require a signature for delivery
Remember all time frames are approximate.
INTERNATIONAL SHIPPING
USPS Priority Mail
It is important for you the buyer to research or have an understanding on the custom fees of your country. Some countries place a tax on orders shipped from other countries. Bridgette Hair Boutique is not liable for this cost. This cost is passed on to you as the responsible buyer.
Order(s) will be shipped via USPS Priority
This can take mailed, 6 – 10 business days
All packages will have a tracking number
All orders require a signature for delivery
Remember all time frames are approximate.
PRIVACY
Bridgette Hair Boutique don’t permit or allow any entities to retrieve or contact your personal information from our customers or visitors site. We will only use your personal information strictly for the purpose of Bridgette Hair Boutique and executing your order(s). We do not share information with outsiders. If you have any questions, feel free to contact us.
PROCESSING
Please read carefully, the process for ordering virgin hair bundles, closures and or frontals.
The customer selects the hair bundles and or closures and or frontals.
The customer pays for their order
The customer will receive an order confirmation email.
The processing period for your order
The processing time begins after the customers payment has cleared into our business account. This processing period can take up to 3 – 5 business days. Business days exclude weekends and holidays. Processing time involves receiving hair from our vendors, which can take up to 3 business days, from the time your payment clears. Processing period takes longer for wigs. Processing period is extended 1 – 5 business days during sale period.
After the processing period you will receive an order fulfillment email. Along with your tracking number
Your order will be shipped via USPS Priority mailed, 2 – 4 business days U.S., 6 – 10 business days international.
Your billing and shipping address must match!
All orders require a signature for delivery
Orders are processed through Pay Pal
Remember all time frames are approximate.
CANCELLATION
Customs may cancel their order, if the cancellation is placed within 48 hours of the original order. There’s a $25.00 fee deducted for all cancellation.
WIG POLICY
Processing and Shipping Times
Ready to ship wigs have 4 days processing and shipping when orders are placed before 2pm EST. Orders placed after will be shipped the following business day. Packages are shipped using USPS Priority Mail 2-3 days shipping (US orders). We are not responsible for any lost, delayed or damaged packages after you receive your tracking number via USPS
MADE TO ORDER WIGS
Made to order wigs, can take up to 5 days to process your payment . It also takes 14 days for receiving the hair and constructing the wigs. We are not responsible for any improperly fitted wigs if you failed to provide us with correct head measurement size After that time is over, the hair is shipped using USPS Priority Mail 2 – 3 business days shipping (US orders).
RETURN EXCHANGE
It is our policy returns are not accepted. If you are unsatisfied with your wigs, we will try to accommodate you, but no refunds or exchanges will be rendered.
REFUNDS
There will be no refunds on ready to ship wigs, made to order wigs or wigs construction services.
OIL(S)
NATURAL HAIR OILS
For products containing herbs and essential oils, if you are allergic to these types of items please do not use these products. We’re not liable or responsible for illness or allergic reaction. Please read instruction and always do the 24 hours skin test before using.